Shipping and Pickup
Pickup
Customers can now pick up their order from our office in Moss Vale if they wish to skip shipping. Please note it is a private residence, so a pickup time must be arranged. After (or during, if you prefer) your purchase, please call Nina on 0419 213 327 or email her at gage.nina@gmail.com. She will go out of her way to organise your pickup, weekends and outside business hours are available.
Shipping Domestic – within Australia
Dot & Mila offers Australia Post Parcel Post for $15 and Australia Post Express Post for $25.
Express Post
Receive your order in 2-4 business days. This excludes weekends and public holidays. Deliveries via Australia Post are only made on business days, and not on weekends or public holidays.
Delivered with Safe Drop
Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery.
You can request to change your delivery method for your parcel with Australia Post via their website, once tracking details for your order are available.
We cannot accept responsibility for delays in delivery due to unforeseen circumstances, (e.g. strikes, floods etc).
Dispatch and delivery times
Orders are sourced and dispatched nationwide. We aim to dispatch orders within 1-3 business days after purchase.
All domestic orders are dispatched via Australia Standard Parcel Post. Please note, shipping times are in addition to dispatch times. For further information please refer to the Aus Post link provided; http://auspost.com.au/track/track.html days for regional areas.
Please refer to the Australia Post website for further information regarding delivery times.
Order tracking
To track your order, please login to your account or check the shipping confirmation email and visit the tracking URL link made available to you.
Delivery address
Dot & Mila recommends customers provide a secure delivery address, for example your place of employment. Dot & Mila is not responsible for lost/stolen parcels.
Shipping International
Yes, Dot & Mila ships internationally!
For New Zealand we offer Australia Post International for $18.20 AUD.
For all other countries we charge a flat rate of $36 AUD.
If you are outside the USA or UK, please contact us directly to arrange postage.